UniTalk
Erweitern Sie Ihr Bitrix24-Intranet durch neue Funktionen und Möglichkeiten.
Installieren Sie die einsatzbereiten Apps vom Marketplace.
UniTalk platform is IP telephony for business. Business communication for any tasks and opportunities. Analytics, management, automation.
UniTalk PBX allows you to easily distribute incoming calls among any number of employees and departments, reduce missed calls, collect call statistics by number and manager, store call records, and much more.
Auto dialing and Predictive dialing functionality have been added for call centers. Control of numbers entering spam databases, numbers auto-replacement on a schedule, answering machine recognition, blacklists, and hidden numbers.
Products:
Virtual PBX
Auto dialing and Predictive dialing
Call Tracking
Callback button
International numbers and SIP trunks
UniTalk’s integration with Bitrix24 opens up numerous possibilities for you:
Call history and conversation recording.
The corporate number for Bitrix24 users.
Automatic creation of lead or contact cards and deals for incoming calls.
Automatic distribution of deals across sales funnels.
Saving conversion data on a call and analyzing the effectiveness of your advertising.
Detailed setting of responsible employees for missed calls.
Transferring an incoming call to a responsible employee.
Outgoing call in one click.
A displayed widget when making a call.
Displaying the accountable employee for incoming calls on the SIP client.
Quick transition to the contact/lead/deal card from the UniTalk personal account.
Making calls using Bitrix24 callback forms.
To access the application, you need an active UniTalk account. UniTalk IP telephony is available in Europe, Kazakhstan and Uzbekistan.
Version 1
The UniTalk platform is a set of business tools designed to simplify communication with customers, increase the number of calls from the website, reduce advertising costs, and automate business processes in the sales department
Technical Support Department (24/7)
Installing the UniTalk application from the Bitrix24.Market
1. In the UniTalk personal cabinet, go to the menu item "Integration", then to the menu item "Bitrix24".
Specify the connection settings in UniTalk — "Domain" your Bitrix24 domain from https:// for example https://mycompany.bitrix24.eu (or http:// in case you have a boxed version of Bitrix and have a problem with SSL certificate) and click "Connect".
The "Saved" notification should appear as a result.
2. Now open the Bitrix24 cabinet and go to the "Market" menu. Enter in the search "UniTalk" and click on the UniTalk application.
3. After that press the "Install" button in Bitrix24.
4. Accept the terms of use of the solution catalog, the terms of the license agreement and privacy policy and click Install.
5. Then go to your UniTalk personal account and reload the page in the browser.
6. Bitrix24 integration settings will be available in the UniTalk personal account. It remains only to specify which internal lines are linked to operators and other integration settings. If the settings do not appear, try deleting the UniTalk application in Bitrix24 and installing it again or contact technical support.