WhatsappZilla

WhatsApp Zilla connects WhatsApp to Bitrix24 and consolidates communications into Open Lines and CRM. Two connection modes are supported: personal WhatsApp (via QR) and a business account via Twilio (WhatsApp Business API). Plus: bulk campaigns, voice message recording, a built-in translator, and an observers mode for joining a line.

Two weeks trial period.

WhatsApp via QR

• Fast QR authorization.

• Two-way real-time messaging.

• Session auto-restore and connection status monitoring.

WhatsApp Business via Twilio

• Sending templates/notifications (HSM) and receiving customer replies.

• Bulk and triggered messages for business scenarios.

• Sender management (Business Profile) and compliance with WhatsApp policies.

Open Lines

• All dialogs flow through one or more Bitrix24 Open Lines.

• Routing to agents, SLAs, and queue rules follow Bitrix24 settings.

Observers

• Connect to a specific Open Line.

• See history, ongoing conversations, and statuses; can write in the chat.

• Useful for quality control, training, and team leads.

CRM entities

• Auto-create and link Leads/Contacts/Deals by phone number.

• Link conversation history to CRM records.

Text — send/receive; supports WhatsApp formatting where applicable.

Voice messages

• Record directly from the Open Line interface.

• Send to the customer with one click.

Media/attachments — photos/documents.

Translator

• Translate inbound/outbound messages to a selected language.

• Instantly send the translated text into the chat.

Bulk campaigns

• Launch campaigns to a recipient list.

• Message templates (required for Twilio/WhatsApp Business).

• Delivery statuses and basic stats (sent/error).

Roles

• Administrator: connects channels (QR/Twilio), manages lines, observers, and policies.

• Operator: handles Open Line dialogs, voice/translation, sends messages and templates.

• Observer: view access to dialogs and metrics.

Active WhatsApp line

• Select/switch the current “WhatsApp line” (if several are configured).

• Queues/retries for unstable channels.

• Logs and audit trail: inbound/outbound events, integration errors, service actions.

Performance

• Request caching (e.g., user/portal resolution).

• Reverse-proxy via Nginx, optimizations for WebSocket/long-lived connections.

Support in one window — an agent handles WhatsApp dialogs in Open Lines; records voice and sends translations when needed. A manager connects as an observer for quality control.

Marketing to the base — launch a mass campaign (via Twilio or QR channel), monitor statuses, and auto-link replies to Leads/Deals in CRM.

Multilingual support — the agent enables the translator, sends an adapted reply, and the entire conversation is stored in CRM.

• A single WhatsApp channel inside Bitrix24 with CRM linkage.

• Tools to speed up responses (voice, translation) and expand reach (campaigns).

• Transparent oversight: observers monitor quality and workload.

• Whatsapp Waba - 45$/per month
  
• Whatsapp QR - 45$/per month