Netelip

Netelip Telephony helps sales teams manage calls inside Bitrix24 without losing CRM context. It is built for businesses that want inbound calls logged, caller details shown, and recordings stored in CRM.

This reduces missed calls and keeps communication tied to CRM records.

Why businesses use it

When calls are handled outside the CRM, teams lose context and spend time searching for customer data. This integration keeps calls and CRM records connected and supports automated lead creation.

Business value

• Less manual logging of inbound calls

• Faster response with automatic caller details

• Cleaner CRM records with call recordings

• Better lead handling with automated creation rules

Common use cases

• Register inbound calls and create leads, contacts, or deals

• Show a call card with client details before answering

• Save call recordings and play them in the CRM slider

• Assign responsible users for incoming calls

• Manage telephony inside Bitrix24 workflows

How it works

Install the app from Bitrix24.Market and authorize your Netelip account, then configure API Voice settings in Netelip and enter the API name, token, login, password, and phone number in Bitrix24. You must  also register the phone number in a SIP phone or desktop app. Call recording requires a Netelip call‑recording service and activation for inbound and outbound calls in Netelip; to download recordings into  Bitrix24, two‑factor authentication must be disabled in the vDrive cabinet. Set the correct time zone in your Netelip profile so call times display correctly. The app works with Bitrix24 commercial plans
only. Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

We need inbound calls logged automatically. Does Netelip support that?

Yes. Inbound calls are registered and can create leads, contacts, or deals based on your settings.

We want call recordings inside Bitrix24. What is required?

Enable call recording in Netelip and make sure two‑factor authentication is disabled in vDrive so recordings can be downloaded.

Calls show the wrong time. How do we fix it?

Set the correct country time zone in your Netelip profile.