Zendesk Integration
Screenshots
Now you can coordinate the work of Zendesk technical support from Bitrix24 interface.
Creating tickets, viewing all client tickets and specific ticket details allow you to be in complete control of all interactions with your clients directly from Bitrix24 CRM.
Feature description
Ticket creation. Create a ticket directly from CRM details (Lead, Contact, Company).
- List of client tickets. Browse the list and status of all tickets of the selected client.
- Ticket details. Manage the work done for the ticket in a separate tab.
Version 2
Die Testzeit wurde hinzugefügt
Version 1
First version of Zendesk Service integration
When at the settings page, input your Zendesk account data:
If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).
Obtain API Key:
1. Go to Settings in Zendesk
2. Select Channels > API
3. Enable Token Access
4. Get your token
5. Select Save
- Sub.domain
- Username (e-mail)
- API key
If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).
Obtain API Key:
1. Go to Settings in Zendesk
2. Select Channels > API
3. Enable Token Access
4. Get your token
5. Select Save
