Zendesk Integration

Now you can coordinate the work of Zendesk technical support from Bitrix24 interface.

Creating tickets, viewing all client tickets and specific ticket details allow you to be in complete control of all interactions with your clients directly from Bitrix24 CRM.

WHAT IS NEW

Feature description

The first version includes:

1. Ticket creation. Create a ticket directly from CRM details (Lead, Contact, Company).

2. List of client tickets. Browse the list and status of all tickets of the selected client.

3. Ticket details. Manage the work done for the ticket in a separate tab.
   

This application works with Bitrix24 Plus, CRM+, Standard and Professional plans. You can test the application for 30 days trial on free plan.

Version 2
The trial period was added.

Version 1
First version of Zendesk Service integration

https://helpdesk.bitrix24.com/ticket.php

When at the settings page, input your Zendesk account data:

• Sub.domain
  
• Username (e-mail)
  
• API key
  

If the connection is successful, you will see a “Your Zendesk is successfully connected” message.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API Key:
1. Go to Settings in Zendesk
2. Select Channels > API
3. Enable Token Access
4. Get your token
5. Select Save