Sipgate Telephony

Sipgate Telephony helps sales teams manage calls inside Bitrix24 without losing CRM context. It is built for businesses that want incoming calls logged, caller details shown, and leads created automatically.

This reduces missed calls and keeps communication tied to CRM records.

Why businesses use it

When calls are handled outside the CRM, teams lose context and spend time searching for customer data. This integration keeps calls and CRM records connected and supports automated lead creation.

Business value

• Less manual logging of inbound calls

• Faster response with automatic caller details

• Cleaner CRM records with call tracking

• Better lead handling with automated creation rules

Common use cases

• Register inbound calls and create leads or contacts automatically

• Show a call card with client details before answering

• Track calls in Bitrix24 Sales Intelligence

• Assign responsible users for missed calls

• Use a default number for outbound calls

How it works

Install the app from Bitrix24.Market and authorize it with tokens generated in your sipgate.io account; only the portal administrator can authorize and change settings. Copy the webhook link from the app settings into the sipgate.io hooks page, then configure lead creation for unknown numbers, set a default outbound number, and assign responsible users for missed calls. The app works with Bitrix24 commercial  plans only. Free plan users can test it during the trial period and then upgrade to a commercial subscription.


FAQ

We need leads created from unknown callers. Can we do that?

Yes. Enable lead creation for incoming and outgoing calls from unknown numbers.

We want calls to be linked to the right people. How do we set that up?

Assign responsible users for missed calls and map employees to phone number groups in settings.

Who can authorize the integration?

Only the Bitrix24 portal administrator can authorize and edit the app settings.